Registered users of ETC with valid licenses are entitled to Standard Support
includes no-charge direct technical
support via Phone for the lifetime of the product for the specific licensed copy
of the product purchased. We'll provide assistance with questions regarding
installation problems, the functionality of our products, programming issues,
product usage issues or explanation of error messages.
Updates are available from the ETC Web site.
For issues that fall outside of the scope of our Standard Support Services plan,
such as help with 3rd party software or hardware not supplied by Paradigm,
additional training after initial installation or networking problems will be
billed at our hourly rate per 1/4 hour as set in your contract.
ETC Technical Support is available via telephone from
7:30 a.m. to 6:00 p.m. EST, Monday through Friday, except holidays.
The telephone number for ETC Technical Support is (410) 277-9444.
After hours technical support is available. Call the standard support line to
get connected to the after hours technician.