Registered users of ETC with valid licenses are entitled to Standard Support includes  no-charge direct technical support via Phone for the lifetime of the product for the specific licensed copy of the product purchased. We'll provide assistance with questions regarding installation problems, the functionality of our products, programming issues, product usage issues or explanation of error messages.
Updates are available from the ETC Web site.

Please Note:
For issues that fall outside of the scope of our Standard Support Services plan, such as help with 3rd party software or hardware not supplied by Paradigm, additional training after initial installation or networking problems will be billed at our hourly rate per 1/4 hour as set in your contract.

ETC Technical Support is available via telephone from 7:30 a.m. to 6:00 p.m. EST, Monday through Friday, except holidays.

The telephone number for ETC Technical Support is (410) 277-9444.

After hours technical support is available. Call the standard support line to get connected to the after hours technician.

Email: Support@Edutracking.com